We want you to be satisfied with your purchase. Please read the following information about returns, cancellations, and refunds.
Your Right to Cancel: For most products purchased online, UK consumers can cancel their order within 14 days of receiving the goods without giving a reason. You generally have a further 14 days to return the goods after notifying us of your cancellation. Legal exceptions may apply to certain products.
How to Request a Return: Please contact us through our Contact Us page before returning an item. Include your order number, product details, and reason for your request where applicable.
Condition of Returned Items: Please take reasonable care of returned products and include all accessories and packaging where possible. You may inspect goods as you would in a physical shop. Deductions may apply where legally permitted if handling goes beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Faulty, Damaged, or Incorrect Items: If an item arrives damaged, is faulty, or does not match its description, please contact us as soon as possible. Explain the issue and provide photographs where appropriate. We will review the matter and provide the remedy required under applicable consumer law, which may include a refund, repair, or replacement.
Return Shipping Costs: For change-of-mind returns, you may be responsible for the direct cost of returning the goods if this was communicated before purchase. We will cover return costs for faulty or incorrectly supplied goods where required by law.
Refund Processing: Approved refunds will normally be issued to the original payment method. For statutory cancellations, refunds will be processed within the legally required timeframe, generally within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever applies under the law.
Original Delivery Charges: Where statutory cancellation rights apply, refunds will include standard delivery charges where required by law. Additional charges for a more expensive delivery option may not be refundable beyond the standard delivery cost.
Excluded Items: Certain products, including some personalised, perishable, or sealed hygiene-sensitive items, may be excluded from change-of-mind cancellations where the law permits. This does not remove applicable rights relating to faulty or misdescribed goods.
Exchanges: If you would like to exchange an item, please contact us to discuss available options. Exchanges depend on product availability and applicable consumer rights.
Business Address:
Unit 16, 182–184 High Street North,
East Ham, London E6 2JA,
United Kingdom
Phone: +44 7490 328087
Policy Updates: We may update this policy when necessary. The latest version will be published on this page. Nothing in this policy limits your statutory consumer rights.