Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase from our store.
Information We Collect: When you visit our website, contact us, or place an order, we may collect personal information such as your name, billing address, delivery address, email address, telephone number, order details, and information necessary to process your purchase.
Payment Information: Payments are processed through the payment providers available at checkout. We may receive payment-related information needed to confirm and manage your transaction. We do not intend to collect or store your full payment card details directly unless explicitly stated.
Automatically Collected Information: When you browse our website, certain technical information may be collected, including your IP address, browser type, device information, pages visited, and interactions with our website. Cookies and similar technologies may be used for website functionality, analytics, and preferences.
How We Use Your Information: We may use your information to process and fulfil orders, arrange deliveries, communicate with you, respond to enquiries, provide customer support, manage returns and refunds, improve our website, prevent fraud, maintain security, and comply with legal obligations.
Order Communications: We may contact you about order confirmations, payment status, delivery updates, returns, refunds, or other matters relating to your purchase. Marketing communications will be sent where permitted by law and, where required, with your consent.
Cookies and Analytics: Our website may use cookies and similar technologies to remember preferences, support essential website features, understand website traffic, and improve the shopping experience. You can manage cookies through your browser and any cookie preference tools provided on our website. Disabling certain cookies may affect website functionality.
Sharing Your Information: We may share relevant information with trusted service providers when necessary to operate our business. These may include payment processors, delivery companies, website hosting providers, IT services, analytics providers, and customer support services. We do not sell your personal information to third parties.
International Data Transfers: Some service providers may process information outside the United Kingdom. Where UK data protection law applies, we will use appropriate safeguards for international transfers when legally required.
Data Retention: We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, managing disputes, meeting accounting and legal requirements, and protecting our business.
Data Security: We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Your Privacy Rights: Depending on the circumstances and applicable law, you may have the right to request access to your personal information, correct inaccurate information, request deletion, restrict or object to certain processing, or request data portability. You may also withdraw consent where processing is based on consent. Some legal exceptions may apply.
Marketing Preferences: You can opt out of marketing emails by using the unsubscribe link provided in the message or by contacting us. You may still receive essential communications relating to orders or customer service.
Children’s Privacy: Our website is not intended to knowingly collect personal information from children in circumstances where parental consent is required. If you believe a child has provided personal information inappropriately, please contact us so we can review the request.
Third-Party Websites: Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of external websites. We recommend reviewing their privacy policies before providing personal information.
Changes to This Policy: We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal obligations. The latest version will be published on this page.
Contact Information: If you have questions about this Privacy Policy or wish to exercise your privacy rights, you can contact us using the details below.
Business Address:
Unit 16, 182–184 High Street North,
East Ham, London E6 2JA,
United Kingdom
Phone: +44 7490 328087